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My plan or payment looks wrong

Fix a plan that does not show, a checkout error, a failed payment or a plan bought in the other store.

Checked on Oct 1, 2026

Your plan lives in Settings → Subscription. On the web, Manage Subscription opens the billing portal, where you change the card, see invoices and cancel.

I paid, but the app shows the old plan

The new limits apply at once. A screen can show the old plan name for a while. Reload the page or restart the app. If it still looks wrong, sign out and sign in again.

Bought in the iPhone or Android app and the plan is missing? Open Settings → Subscription in the app and tap Restore purchases. Use the same Apple ID or Google account you paid with.

Checkout errors

You're already on this plan. Nothing to buy. Pick another plan, or reload to see your plan.
We can't process plan changes right now. Please contact support. Email [email protected] and tell us which plan you want.
Something went wrong opening checkout. Please try again. Try again in a minute.

A payment failed

Open Settings → Subscription → Manage Subscription.
Update the card in the billing portal.

While a renewal payment is retried, your plan stays on. If the payment never goes through and the subscription ends, the workspace moves to Free. A first payment that does not go through gives no plan at all. Your pages stay live either way.

For a plan from the App Store or Google Play, fix the payment method in the store. When the store gives up, the plan ends.

Web plan or store plan

You manage a plan where you bought it. In the apps, Manage in the App Store, Manage in Google Play or Manage on the web takes you there. For a plan bought elsewhere the app says This plan was bought somewhere else. Manage it in the store you bought it from.

Do not buy a second plan on the other side. Each store bills you on its own, and we cannot cancel an App Store or Google Play subscription for you. While a store plan runs, the web refuses checkout and says Your plan was bought in the App Store. Change it there. (or Google Play).

After a refund

A full refund of a web payment ends the plan at once, and the workspace moves to Free. A partial refund keeps the plan.

In a team workspace

A team workspace uses the owner’s plan. Members see who owns it and cannot change the plan. Your own workspace keeps its own plan.

Still wrong? Email [email protected] with your account email, where you bought the plan (web, App Store or Google Play) and the receipt. For plan limits, see I hit a plan limit.

Questions

My Music24 payment failed. Do I lose my plan?

Not right away. While the renewal is retried, the plan stays on. Update your card under Manage Subscription. If the subscription ends, you move to Free and your pages stay live.

Why does my iPhone plan not show on the web?

It does once the purchase reaches your account. If it is missing, tap Restore purchases in the app. You manage it in the App Store, not on the web.

Plans and billingA payment failedUpdate your card in Settings → Subscription → Manage Subscription. For a store plan, fix the payment method in the App Store or Google Play.Plans and billingBuy and manage a plan in the appsBuy Artist, Manager or Label in the iPhone or Android app through the App Store or Google Play, and manage it in the store.Plans and billingRefundsPaid web plans have a 30-day money-back guarantee from the first charge. App Store and Google Play purchases are refunded by Apple and Google.Plans and billingBilling when you are a team memberThe workspace owner chooses and pays for the plan. As a member you see the plan but cannot change it.Troubleshooting and supportContact supportEmail [email protected]. Here is how to reach us from each app and what to put in the message.