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My SmartLink does not open or looks wrong

Fix a SmartLink that does not open, shows an old version, shows the Music24 badge or does not answer on your own domain.

Checked on Oct 1, 2026

Most SmartLink problems come from a page that is not published, an address that changed or a plan change. Go through the sections below.

The page does not open

Only published pages are public. A page marked Draft has no public address yet. Open it in Smartlinks and publish it.
An unpublished page goes back to being a draft and gives up its address. Another page can take that address while yours is offline.
When you change the address of a published page, links to the old address send fans to the new one. This stops when another of your pages takes the old address.
Check the link for typos. Copy it again from the page in Smartlinks.

The page shows an old version

Your edits go live only when you publish them. Until then the public page shows the version you published last.
A published change can take up to a minute to reach the public page. Wait a minute and reload.
An embedded widget always shows the live page. If the widget looks old, the page itself is not published yet.

The Music24 badge shows on my page

Pages on the Free plan show the Music24 badge. The 7-day trial, Artist, Manager and Label remove it. After an upgrade the badge can take up to a minute to go.

My custom domain does not answer

Custom domains work on the Manager and Label plans and during the 7-day trial, which gives you the full Manager plan. On any other plan the domain stops answering, and your pages open only at their Music24 address. We set up custom domains for you: email [email protected] with the domain you want to use.

I cannot publish another page

Free includes 3 published SmartLink or pre-save pages. Artist, Manager and Label have no page limit. At the limit you see Your plan has no free page left. Unpublish a page or upgrade your plan. Drafts do not count. See I hit a plan limit.

Questions

Do my SmartLinks go offline when my trial or plan ends?

No. Published pages stay live on every plan, also on Free. A lower plan changes the extras: the badge comes back on Free, and a custom domain stops answering below Manager.

Why does my SmartLink not show my latest changes?

Changes go live only when you publish them, and the public page can take up to a minute to update. Publish, wait a minute and reload.

Do old links still work after I change a page address?

Yes. The old address sends fans to the new one, unless another of your pages takes the old address.

SmartLinks and pre-savesPublish, share and embed a pagePublish a SmartLink page, share it with a link or QR code, embed it on a website, and unpublish or delete it later.SmartLinks and pre-savesPage addresses, platform domains and custom domainsHow a SmartLink address is built, how to change it without breaking shared links, and how to use your own domain.Plans and billingPlans and what they includeMusic24 has four plans: Free, Artist, Manager and Label. Here is every limit, side by side.Troubleshooting and supportI hit a plan limitWhat each plan limit message means, when the limit resets and what lifts it.Troubleshooting and supportFans did not get the pre-saved trackA pre-save is delivered only after you mark the release out. Here is how to do it and how to read what was sent.